Return & Refund Policy
Thank you for shopping with Euphro. Your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
You have 30 calendar days from the date of delivery to request a return for eligible items.
To qualify for a return:
1. The item must be unused, in the same condition as received
2. The item must be in its original packaging
3. Proof of purchase (order number) is required
How to Initiate a Return
To start a return, please contact us at contact@euphro.shop with:
1. Your order number
2. The item(s) you wish to return
3. The reason for the return
Our customer support team will provide return instructions and authorization.
Return Shipping
1. Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product
2. We recommend using a trackable shipping service, as Euphro is not responsible for lost return shipments
Refund Processing
Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.
If approved:
1. Your refund will be issued to the original payment method
2. Processing time may vary depending on your payment provider
Exchanges
If you would like to exchange an item:
1. Please complete the return process first
2. Then place a new order for the desired item
Exchanges are processed separately from returns.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at contact@euphro.shop.
We will assist you with a replacement or refund at no additional cost.
Contact Information
If you have any questions or concerns regarding our Return & Refund Policy, please reach out to us:
📧 contact@euphro.shop
Policy Updates
Euphro reserves the right to update or modify this Return & Refund Policy at any time. Changes will take effect immediately upon posting on our website.
Thank you for choosing Euphro.
We appreciate your trust and are committed to providing excellent customer service.